BW-VIEW.

Far away and yet so close - when big distances become very small.

Introduced in 2018 as a pilot project and a vision for the future, towards better technologies for guided maintenance. By using the mixed reality glasses, this idea has since gained a lot of interest. The vision becomes a finished product in 2019; BW-VIEW - with live call and document management as the first applications.


BW-VIEW CALL

+ Live stream mixed reality video conferencing session for the reliable troubleshooting of service cases.

+ Virtual markers inserted into the live video display optimize the support.

+ BW-Technician sees and hears in office what you see and hear at your machine with immediate feedback, resulting to shorter repair times and less downtime.

+ The live visual display delivers solutions using simplified communication even when inexperienced personnel face complex error conditions.

+ A secure and encrypted direct connection during the BW-view service is safe with no recording.

+ The technician can use both hands to work in parallel to the live video conference while guided by the BW service experts.

+ Live mediation for problem resolutions minimizes language barriers. It eliminates misunderstandings with fewer repeated inquiries.

+ Even more complex tasks are completed by the customer within a BW-VIEW session and without BW field service ever being on site.


BW-VIEW DOCUMENTS

+ Live stream mixed reality video conferencing session for the reliable troubleshooting of service cases.

+ Virtual markers inserted into the live video display optimize the support.

+ BW-Technician sees and hears in office what you see and hear at your machine with immediate feedback, resulting to shorter repair times and less downtime.

+ The live visual display delivers solutions using simplified communication even when inexperienced personnel face complex error conditions.

+ A secure and encrypted direct connection during the BW-view service is safe with no recording.

+ The technician can use both hands to work in parallel to the live video conference while guided by the BW service experts.

+ Live mediation for problem resolutions minimizes language barriers. It eliminates misunderstandings with fewer repeated inquiries.

+ Even more complex tasks are completed by the customer within a BW-VIEW session and without BW field service ever being on site.