HOTLINE AND REMOTE DIAGNOSIS.

Our hotline takes your request quickly and advises you with highly experienced service technicians. Through fast online connections to your BW machine, you receive an immediate diagnosis and consequently targeted service support. All generations of control systems are available for reproducing the problem in our hotline.

  • Fast online presence.
  • Increased machine availability.
  • Reading of log files, access to control levels.
  • Access to non-BW controls, e.g. coolant system.
  • Efficient use of your maintenance staff.
  • Targeted preparation for service calls.

Reliable service:

You can reach our service staff Monday - Friday 7:00 am - 05:30 pm (Central European time zone).

After business hours:
Working days from 5:30 pm to 10:00 pm and
Saturdays from 8:00 am to 3:00 pm.

Tel.:  +49 7121 315-395
Fax.: +49 7121 315-533
E-Mail: hotline(at)burkhardt-weber(dot)de