Far away and yet so close - Smart Service with Mixed Reality

Introduced in 2018 as a pilot project and a vision for the future, towards better technologies for guided maintenance. By using the mixed reality glasses, this idea has since gained a lot of interest.

The vision becomes a finished product in 2019; BW-VIEW - with live call and document management as the first concrete applications. "In order to get the best possible impression of BURKHARDT+WEBER’s mixed reality glasses project, learn from the results of in house testing. We were able to prove the added value created. Repair technicians can simultaneously work with both hands while wirelessly sharing their live views - learning and performing at the same time. And four eyes can easily see more than two. Complex error conditions were solved by rather inexperienced machine operators and language barriers were bridged more easily. - These are just a few of the many advantages that we were able to discover," reports Hans-Jörg Hommel, Manager of Service Resources. BW-VIEW is therefore also part of the new BW Service Center, which went live on June 1, 2019, and this fits in perfectly with our philosophy "More time. More service. 

Find out more at EMO - our sales team is looking forward to meeting you in Hanover.